Delivery Policy

Delivery Area

Armadale, Bentleigh, Bentleigh East, Brighton, Brighton East, Carnegie, Caulfield, Caulfield East, Caulfield North, Caulfield South, Elsternwick, Elwood, Gardenvale, Glen Huntly, Hampton, Hampton East, Malvern, Malvern East, McKinnon, Ormond, Prahran, St Kilda, St Kilda East, Windsor.

Delivery Days
We offer next-day delivery, or you may choose a delivery date within the next 14 days (excluding weekends and public holidays). Although we don't offer same day delivery at present, please get in touch with us and we will do our best to help. Please note, additional fees may apply.

Delivery Hours
Deliveries are made between 10AM and 5 PM, Monday to Friday. If you require a specific delivery time, please let us know. While we cannot guarantee a specific time, we will do our best to accommodate your request. Please note, additional fees may apply.

Delivery to the Door
If no one is available to receive the bouquet, we will leave it at the recipient’s front door. When possible, we will place the flowers in the a safe spot out of the sunlight. However, we cannot take responsability if no shade is available.

Packaging for Freshness
Your flowers will be packed in a way that ensures they stay fresh out of water for a few hours during delivery. However, we are not responsible for deterioration if the flowers are left in direct sunlight or heat for extended periods.

Refunds and Returns Policy

No Change of Mind
Due to the perishable nature of flowers, we do not accept returns or offer refunds for change of mind. All orders are final.

If Your Order Is Incorrect or Substandard
If there is an issue with your bouquet (e.g., it is incorrect, substandard, or damaged), please contact us within 2 days of receiving the flowers. We will need a photo of the bouquet as it was received to assess the situation. If you believe your flowers are substandard, we will review the claim and get back to you within 24 hours.

Refunds
If we determine that a refund is appropriate, it may take up to 7 working days for the refund to reach your account.